Members up to 10% off

Join the club

Gain access to the best rates, member only events and preferential offers

Enter your name and email (we won’t share it) and check your inbox

By joining The Priory members club, you agree to receive exclusive member perks and marketing information via email. You will be able to opt-out at anytime.

book now

Privacy & Cookies

Privacy & Cookies Policy

The Priory is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the The Priory website and governs data collection and usage. By using the The Priory website, you consent to the data practices described in this statement.

Collection of your Personal Information

The Priory collects personally identifiable information, such as your email address, name, address or telephone number. The Priory also collects anonymous demographic information, which is not unique to you, such as your postcode, age, title and gender.

There is also information about your computer hardware and software that is automatically collected by The Priory. This information can include: your IP address, browser type, access times and referring website addresses. This information is used by The Priory for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the The Priory website.

The Priory encourages you to review the privacy statements of websites you choose to link to from The Priory so that you can understand how those websites collect, use and share your information. The Priory is not responsible for the privacy statements or other content on websites outside of the The Priory family of websites.

Use of your Personal Information

The Priory collects and uses your personal information to operate the The Priory website and deliver the services you have requested. The Priory may also use your personally identifiable information to inform you of other products or services available from The Priory. The Priory may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The Priory does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

The Priory keeps track of the websites and pages its customers visit, in order to determine which The Priory services are the most popular. This data is used to deliver customised content and advertising within The Priory to customers whose behaviour indicates that they are interested in a particular subject area.

The Priory will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Priory in relation to the site; (b) protect and defend the rights or property of The Priory; or (c) act under exigent circumstances to protect the personal safety of users of The Priory, or the public.

Our Cookie Policy

Cookies and similar technologies

This website sets and uses cookies and similar technologies to store and manage user preferences, deliver targeted advertising, enable content, and gather analytic and usage data. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, websites, or other services. More information about how we use cookies and similar technologies and how you can control and manage them is below.

What are cookies?

A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: strictly necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.

Types of cookies and why we use them

Strictly necessary cookies: These cookies are essential to enable you to move around a website and use its features. Without these cookies, services you have asked for, like making online bookings, cannot be provided.

Performance cookies: These cookies collect information about how you use our websites. Information collected includes, for example, the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, and pages viewed. These cookies don’t collect information that personally identifies you and only collect aggregated and anonymous information. Performance cookies are used to improve the user-friendliness of a website and enhance your experience.

Functionality cookies: These cookies allow the website to remember choices you make (such as your username or ID or offer codes you may have entered into the website) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other customisable parts of web pages. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.

Targeting and advertising cookies: These cookies track browsing habits and are used to deliver targeted (interest-based) advertising. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.

Cookies we set

  • Google Analytics
  • Cookies: _utma, _utmz, _ga, _gat, _gid (Performance)

We use Google Analytics to carry out statistical analysis of page use, page interactions and paths through the website to evaluate and develop our website. This is known as ‘digital analytics’. We may also record certain information that customers provide during online bookings. To opt out of being tracked via Google Analytics, you can also use Google’s opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.

Visual Website Optimizer

Cookies: _vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID, _vis_opt_test_cookie, _vis_opt_exp_EXPERIMENT_ID_combi, _vis_opt_exp_EXPERIMENT_ID_exclude, _vis_opt_exp_EXPERIMENT_ID_split, _vis_opt_s, _vis_opt_out, _vwo_uuid

Visual Website Optimizer ("VWO") is provided and hosted by Wingify Software Private Limited and is used to collection information about, test and analyse use of the Site, including by depositing cookies on user's devices. Wingify posts a privacy policy which governs how collects and uses user information which is available at https://vwo.com/privacy-policy. Information about the cookies used by VWO is available at, https://vwo.com/knowledge/cookies-used-by-vwo. You may opt-out of any tracking by VWO through the opt-out tool provided by Wingify, available at https://vwo.com/opt-out. By opting out, a cookie will be placed on your device which will last for up to ten years (unless deleted earlier) and which signals VWO not to collect information about your use of the Site.

Managing Cookies

You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

We understand that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: www.aboutcookies.org or www.allaboutcookies.org. Please click below for detailed information on how to disable and delete cookies in some commonly used browsers:

  • Mozilla Firefox®
  • Microsoft® Internet Explorer
  • Google Chrome™
  • Safari®

Other tracking technologies

Web beacons: Our web pages may contain electronic images known as web beacons (also called single-pixel gifs and transparent graphic images) that we use to help deliver cookies on our sites, count users who have visited those sites, deliver services, and analyse the effectiveness of our promotional campaigns, for example. We may also include web beacons in our marketing email messages or newsletters to determine whether an email is opened or if links are clicked.

Web server & application logs: Our servers automatically collect certain information to help us administer and protect the Services, analyse usage, and improve users’ experience. The information collected includes:

IP address and browser type

Device information including Unique Device Identifier (UDID), MAC address, Identifier For Advertisers (IFA), and similar identifiers we or others may assign

  • Device operating system and other technical facts
  • The city, state, and country from which you access our website
  • Pages visited and content viewed, stored, and purchased
  • Information or text entered
  • Links and buttons clicked
  • URLs visited before and after you use our Services
  • Third Party Cookies
  • Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Security of your Personal Information

The Priory secures your personal information from unauthorised access, use or disclosure. The Priory secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

The Priory will occasionally update this Statement of Privacy to reflect company and customer feedback. The Priory encourages you to periodically review this Statement to be informed of how The Priory is protecting your information.

Contact Information

The Priory welcomes your comments regarding this Statement of Privacy. If you believe that The Priory has not adhered to this Statement, please contact The Priory at INSERT_EMAIL_ADDRESS_HERE, or write to us at The Priory, High Street, Caerleon, South Wales NP18 1AG. We will use commercially reasonable efforts to promptly determine and remedy the problem.


If you have any comments or questions about this website or any aspect of our products and/or services, please contact us as specified on the "contact us" page.

For further information please contact us on enquiries@thepriorycaerleon.co.uk or 01633 421241